This policy explains what information Primeway collects when you use our app and website, why we need it,
who we share it with and the choices you have.
1. What we collect
- Account details: your name, mobile number, email (if you give one), date of birth, city and
password (stored scrambled, never readable).
- Your location at sign-up: the app reads your phone's location once when you register, to
confirm you are signing up in the region you choose. We keep the result, not a history of where you go.
- Addresses: the delivery addresses you save, including the map pin you place.
- Orders: the products you order (links, names, sizes, colours, prices and pictures from the
store page), quotes, statuses and delivery details.
- Payments and wallet: deposits, payments, refunds and your wallet balance. Card payments go
through our payment partners; we receive the result and a reference, never your full card number.
- Messages to us: what you send through Help & Support or our support page, with your app
version and phone type so we can help.
- Device: a notification token so we can send you order updates, and basic technical logs
when something goes wrong.
- Store pages you open in the app: to add a product to your basket, the app reads the product
details (name, price, picture, size and colour) from the store page you are on.
2. Why we use it
- To create and protect your account and confirm your phone number.
- To buy, ship and deliver your orders, price them correctly for your region, and keep you updated.
- To take payments, keep your wallet and keep the accounting records the law requires.
- To answer your questions and fix problems.
- To prevent fraud and misuse.
We do not sell your information, and we do not use it for advertising by other companies.
3. Who we share it with
- Payment partners (card and wallet payment providers), to process your payments.
- WhatsApp, to send you verification codes.
- Our notification provider, to deliver app notifications.
- Stores and shipping partners, only what they need to supply and move your order.
- Authorities, when the law requires it.
Inside Primeway, staff see the details they need for their work; staff at a branch see that branch's
customers.
4. How long we keep it
We keep your information while you have an account. When you delete your account, we remove your name, phone
number, email, date of birth, social links and saved addresses, and sign you out everywhere. Order, payment and
wallet records stay on file without your personal details, because we are required to keep complete accounting
records.
5. Your choices
- You can see and change most of your details in the app (Profile, then the settings button).
- You can turn off notifications in your phone's settings.
- You can delete your account in the app (Profile, then the settings button, then Delete account) once you
have no open orders and no money left in your wallet - or ask us to do it.
- You can ask us what information we hold about you.
6. Security
Information travels over an encrypted connection, passwords are stored scrambled, and access in our office is
limited by role and branch. No system is perfectly secure, so please keep your password private and tell us at
once if you think someone else has used your account.
7. Children
Primeway is not meant for children. If you believe a child has created an account, contact us and we will
remove it.
8. Changes to this policy
We may update this policy. The date at the top shows the latest version.
Contact us
WhatsApp: +9647754772233
Phone: +9647754772233
Sat-Thu, 9:00 - 18:00