These terms apply when you use the Primeway app or website and when you order through us. By creating an
account or placing an order you agree to them. If you do not agree, please do not use the service.
1. What Primeway does
Primeway buys products for you from online stores abroad (for example in Turkey, the United Arab Emirates,
Europe, the United Kingdom and the United States), brings them to Iraq and hands them over at our branch or
delivers them to you. You choose the products in the app - by browsing a store in the app or by pasting a link -
and we place the order with the store on your behalf.
2. Your account
- You register with your own mobile number, which we confirm with a code sent on WhatsApp. One number can be
used by one account only.
- Your city decides your region and your branch, and with them the fees and payment rules that apply to you.
To change your city, contact us - only our office can change it.
- Keep your password private. You are responsible for orders placed from your account.
- We may switch off an account that is used for fraud, abuse or to break these terms. A switched-off account
cannot sign in.
3. Prices and fees
- Prices in the app are shown in Iraqi dinar (IQD). A price in a foreign currency is converted at Primeway's
exchange rate for your region on the day you order.
- An order's total is the product price plus shipping (a percentage that depends on the product's category),
plus tax and our service fee where they apply. The app shows each part before you order.
- When we cannot price an item automatically - for example the store or category is not set up for your
region, or the price could not be read - it is sent as a Request Order. You pay nothing
until our team sends you a quote, which you can accept or decline.
- Large or heavy items (for example furniture and white goods) can cost more to ship than the percentage
shows; the app marks these with "Shipping may change".
4. Price changes
Store prices and stock change. If, when we come to buy your item, the store price or the shipping cost is
higher than your order, we will tell you the new total before buying, and you can accept it or decline the order.
Once we have bought the item, its price will not be raised, and the order can no longer be
declined.
5. Payment
- You can pay by card (through our payment partners) or from your Primeway wallet.
- With the wallet, you pay a part of the order up front and the rest when you collect it or when it is
delivered. The part paid up front depends on your membership and your city; in some cities the full amount
is paid up front.
- How much you can order at one time depends on your wallet balance and your membership. The app shows your
current limit.
- Card payments are processed by the payment partner; Primeway never sees or stores your full card number.
6. Delivery
Delivery times depend on the store, the country and shipping, and are estimates, not promises. We tell you in
the app when your order arrives at your branch. Please check your items when you receive them and tell us at once
about anything missing or damaged.
7. Cancellations, refunds and returns
- If a store cancels your item, it is out of stock, or we cannot buy it, we refund what you paid for it - to your
wallet, or as agreed with our office.
- A refund can cover part of an order; the order then stays open with the paid amount lowered.
- Because we buy from stores abroad, returns and exchanges depend on the store's own policy and are not always
possible. Contact us before ordering if you are unsure, and as soon as possible if something is wrong.
8. Products from other stores
The stores you browse in the app are independent businesses. Product descriptions, pictures, sizes and quality
are the store's. We pass on what the store tells us and help where we can, but we do not make the products.
9. Deleting your account
You can delete your account in the app (Profile, then the settings button, then Delete account). It can be
deleted once you have no open orders and no money left in your wallet. Records we must keep for accounting stay
on file, as explained in our Privacy Policy.
10. Liability
We do our best to keep the service working and your orders on time, but we are not responsible for delays or
losses caused by stores, carriers, customs or events outside our control. Nothing in these terms limits rights
you have under the law.
11. Changes to these terms
We may update these terms. The date at the top shows the latest version; using the service after a change
means you accept the new terms.
Contact us
WhatsApp: +9647754772233
Phone: +9647754772233
Sat-Thu, 9:00 - 18:00